Return & Refund Policy
Return & Refund Policy – Clyphera™
At Clyphera™, customer satisfaction is very important to us. We want you to feel confident when purchasing our lighting and table lamp products. If your purchase does not meet your expectations, we offer a straightforward return and refund process to assist you.
1. Return Conditions
Customers may request a return within 30 days after receiving the order if the following requirements are met:
• The item is unused and remains in its original condition
• Original packaging, accessories, and included components are preserved
• Valid proof of purchase, such as an order confirmation or receipt, is provided
Products that fail to meet these conditions may not qualify for a refund or exchange.
2. Starting a Return Request
To initiate a return, please contact our customer support team:
📧 [service@clyphera.com](mailto:service@clyphera.com)
After your request has been reviewed and approved, we will provide:
• Return instructions
• The appropriate return shipping address
• A return shipping label if applicable
⚠️ Returns sent without prior authorization may not be accepted.
3. Damaged, Defective, or Incorrect Products
We encourage customers to inspect their items immediately after delivery.
If your lamp or lighting product arrives damaged, defective, or different from what was ordered, please contact us within 72 hours and provide clear photos of:
• The item received
• Packaging materials
• Shipping label information
Our team will evaluate the issue and arrange a replacement or refund when appropriate.
4. Non-Returnable Items
The following products may not be eligible for return:
• Items that have already been used or installed
• Personalized or custom-made products
• Gift cards
• Clearance or final-sale items
If you are unsure whether your product qualifies for return, please contact us before sending it back.
5. Exchanges
If you would like to exchange a product, please follow these steps:
• Contact our support team for authorization
• Return the original product following the provided instructions
• Place a new order for the replacement item
This process helps us ensure quicker handling and inventory availability.
6. European Union Customers
Customers located within the European Union may request a cancellation or return within 14 days after delivery, regardless of the reason, provided that:
• The product remains unused
• Original packaging is retained
• Proof of purchase is available
This policy is provided in addition to our standard 30-day unused item return policy.
7. Refund Procedure
After the returned product has been received and inspected, we will notify you regarding the status of your refund.
If approved:
• Refunds will be issued to the original payment method
• Processing times may vary and can take up to 10 business days depending on your financial institution or payment provider
If you do not receive your refund within 15 business days after approval, please contact us:
📧 [service@clyphera.com](mailto:service@clyphera.com)
8. Return Shipping Address
The correct return address and shipping instructions will be provided after your return request has been approved.
Company Contact Information
Clyphera™
Email: [service@clyphera.com](mailto:service@clyphera.com)
Clyphera™ is committed to providing a transparent and customer-friendly return experience because your satisfaction matters to us.